Office Manager / Sales Administrator - Fourways

SUMMARY:
A prestigious retail store specialising in art collectables and antique rugs, requires a Sales Administrator to play a crucial role in managing the day-to-day operations of the store. This position involves handling stock, maintaining customer relationships, processing transactions, and ensuring the smooth operation of the showroom.

POSITION INFO:
Minimum requirements for the role:

• A matric is essential.
• A diploma / degree in a marketing or related field is preferred but not essential.
• Previous experience in a retail or sales administration role, preferably in a related field is essential for this role.
• Proficiency with IQ retail or similar inventory management systems is preferred.
• Strong organizational and multi-tasking skills.
• Excellent communication and interpersonal skills.
• Ability to handle cash and credit card transactions accurately.

• Receive and direct the storage of new shipments and large amounts of stock.
• Capture stock onto the in-house system (IQ retail).
• Replenish stock, including packaging supplies, carpet cleaning equipment, and repair materials.
• Maintain good relationships with existing customers and suppliers by providing prompt follow-up services.
• Provide clients with information on product pricing, features, and availability.
• Handle cash and credit card transactions for purchases.
• Follow up on customer enquiries, prepare quotations, raise invoices, and follow up on sales and performance after sales.
• Provide solutions to address and resolve client issues or challenges and secure return business.
• Arrange collection and delivery for client purchases as well as carpet cleaning.
• Coordinate courier services for orders placed online for local delivery or out of province.
• Consult on client decorating projects.
• Ensure daily showroom operations are performed seamlessly and efficiently to optimize productivity.
• Coordinate in-house service requirements for carpet cleaning and restoration to be conducted on-site at customers' properties.