OFFICE OPERATIONS SUPERVISOR â AGRICULTURE

Recruiter:

Farm Manager SA

Job Ref:

FM002105/FMSA

Date posted:

Monday, February 17, 2025

Location:

Stellenbosch, South Africa

SUMMARY:
Stellenbosch Area – Western Cape: Our client is looking for an Office Operations Supervisor – Agriculture to join the team.

This is a ‘LIVE OUT’ position.

POSITION INFO:
MINIMUM REQUIREMENTS

A tertiary qualification in a commercial or office administrative discipline.
Knowledge of the testing, inspection, and consulting industry
1-2 years of experience in leading or managing a team.
3-5 years of experience in general office administration, preferably in scheduling activities, invoicing, and client relationships.
Previous people management experience, and the soft skills to effectively manage the team

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

Thinking in terms of client service, finances, processes, systems, and data.
A positive, can-do attitude.
Ability to carry out your role with empathy for your colleagues and clients.
Efficient and effective communication and presentation skills.
Problem-solving and proactivity.
Attention to detail and a high level of accuracy.
Flexible in approach, according to the needs of colleagues and clients.
Accountability and ownership of self-development and development of the team members.

KEY JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

Be the point-of-contact for the day-to-day running of the operation.
Champion excellent customer service and set the team up for success.
Establish goals for your team members that are in line with the business objectives and scheme requirements.
Put in place a training and development plan for each team member and have regular one-on-ones to monitor progress and give constructive performance feedback.
Work closely with Audit Delivery to ensure that clients have a seamless experience and that audits are scheduled optimally.
Work closely with IT to identify and implement process improvements and ensure that all processes are correctly mapped out.
Work closely with HR on all recruitment and discipline matters.
Manage leave schedules to ensure that the team is adequately staffed.
Maintain financial control, by ensuring that customers are quoted and invoiced accurately, and that the monthly accrual is completed accurately too.
Complete monthly revenue forecasts and compare these against actual results for accuracy.
Monitor progress using Power BI reports, net promoter score, and employee engagement survey, and act accordingly based on data.

ONLY short-listed candidates will be contacted

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