Night Auditor

SUMMARY:
Large Hotel in Cape Town’s iconic Foreshore area is seeking a reliable and enthusiastic Night Auditor to join their team.
 
We are looking for a team player, passionate and takes pride in the guest experience, whilst contributing to the success and seamless operation of the Hotel, ensuring the highest level of service and hospitality is provided during the overnight shift.

POSITION INFO:
Duties:

Collaborate and work with all departments to ensure a smooth operation
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Partner with security to manage risks and matters of concern with guest and employees on duty
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Manage the front desk and all incoming calls
Confirm and verify guest information and payment methods
Ensure a high level of guest services and relations to ensure they have a positive experience
Assist other employees to ensure proper coverage and prompt guest service.
Upselling of other products and service
Assist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and procedures
Ensure all guest complaints and enquiries are attended to and resolved
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Perform and adhere to all guests check in /out policies and procedures
Ensuring all end of day tasks are completed
Perform and complete all reporting, cash handling and finance related task as per operational requirements
Investigate, resolve and report issues found on accounts
In the absence of the night manager support the team and hotel as per operational requirements
Perform other duties as and when operationally required

Requirements:

Grade 12
Hospitality Qualification preferred
At least 2 years’ experience working in a 4 / 5* hospitality environment within a similar role
Proficiency in Microsoft Office and Opera essential
Well-groomed and professional disposition
Positive and friendly attitude
Confident and calm demeanour
Excellent telephone and email etiquette
Strong organizing and planning skills
Sound financial acumen
Ability to multitask and work within a fast paced pressurized and team orientated environment
Excellent communication and interpersonal skills.
Strong work ethic
Strong attention to detail and efficiency pertaining to area of responsibility
Ability to work without supervision and show initiative.
Flexibility to work on weekends, public holidays, evenings and as per operational requirements
Excellent English language essential