National Key Accounts Manager

SUMMARY:
National Key Accounts Manager need for a client who specializes in corporate clothing, offering stylish, high-quality uniforms and apparel for businesses, the suitable candidate must be fluent in Both Afrikaans and English.

POSITION INFO:
Qualifications & Experience:
* Previous sales experience
* Account management experience

Skills and Abilities:
* Customer service excellence
* Strong relationship-building skills
* Personnel and human resource management
* Strategic decision-making
* Time management
* Task and deadline orientation
* Strong organizational and administrative skills
* Negotiation and problem-solving abilities

Key Responsibilities:
* Build and maintain strategic partnerships with clients to support their needs, particularly at the Head Office level.
* Drive customer retention and growth by consistently delivering excellent customer service.
* Manage key service areas/functions to enhance efficiency, expedite processes, and improve the overall client experience.
* Oversee and manage contract negotiations and administration, ensuring all contracts and price lists are up to date.
* Plan and coordinate fitting schedules with the Regional Key Account Manager and sales support.
* Communicate internal processes to enhance service quality to clients and develop strategic initiatives to increase customer satisfaction.
* Monitor and track sales quotas and performance metrics.
* Conduct analysis of business opportunities within existing customer bases for revenue growth.
* Ensure service delivery and client satisfaction through regular performance reviews and management processes.
* Manage and maintain relationships with clients, from top-level management to ground-level staff.
* Coordinate fit teams and report on sales figures for a dedicated customer portfolio.
* Ensure sample garment ranges are approved by clients and provide feedback to the design team.
* Maintain accurate customer data in CRM and track new opportunities.
* Assist with stock setup, manage customer queries, and ensure customer satisfaction and retention