National Facilities Manager

SUMMARY:
Our client is seeking a seasoned National Facilities Manager with a strong background in facilities and operations management. The ideal candidate will bring extensive project experience, leadership skills, and a customer-focused approach to ensuring the optimal performance and maintenance of the company’s property portfolio.

POSITION INFO:

Key Responsibilities:

1. Strategic Planning: Develop and implement operational and life-cycle strategies for portfolio assets, ensuring long-term sustainability.
2. Project Management: Lead and manage various facilities-related projects, ensuring adherence to timelines and budgets.
3. SLA & Vendor Management: Oversee the management and awarding of contracts, ensuring compliance with service level agreements (SLAs) and maintaining high standards of service.
4. Financial Oversight: Handle CAPEX budgeting, financial reviews, and ensure alignment with financial goals.
5. Utility & Maintenance Management: Manage utility consumption, implement a 3-year rolling maintenance plan, and ensure day-to-day and abnormal maintenance is carried out effectively.
6. Audit & Compliance: Ensure compliance with legislative requirements through regular audits and act as custodian of policies, procedures, and standards.
7. Centre Management: Collaborate closely with Centre management, sharing best practices, driving operational improvements, and maintaining open communication with all stakeholders.
8. Leadership: Provide guidance to facilities and operational teams, managing performance, succession planning, and fostering continuous development.
9. Problem Solving: Address high-risk issues and provide innovative solutions to operational challenges.

Experience / Education:

• Minimum of 8 years' experience in Facilities and Operations Management.
• Proven project management experience in facilities management.
• Strong understanding of CAPEX management, budgeting, financial reviews, and utility management.
• Experience in creating and executing a 3-year maintenance plan and conducting regular audits.
• Qualification: Engineering degree/diploma in Mechanical or Electrical Engineering or relevant technical qualification with at least 10 years of practical experience in an engineering and/or built environment.

Skills & Knowledge Required:

• Expertise in vendor and contract management, ensuring compliance with SLA requirements.
• In-depth knowledge of legislation, industry standards, and regulations.
• Proficient in financial management, budgeting, and auditing principles.
• Problem-solving and decision-making skills, with the ability to manage multiple tasks under pressure.
• Strong customer service orientation, ensuring client satisfaction.

Competencies:

• Leadership and team management, fostering collaboration and performance excellence.
• High proficiency in communication, strategic thinking, and organizational planning.
• Ability to work effectively under pressure and meet deadlines.
• Customer service focus is essential.

Relationships:

• Internal: Portfolio Manager, Site Administrator, Security, Cleaning, Handymen.
• External: Contractors, Landlords, Tenants, Service Contractors.