SUMMARY:
The purpose of the role is to manage patient appointments and ensure a seamless patient experience. Your primary tasks will include scheduling appointments, answering patient inquiries, and performing various data entry tasks efficiently and accurately.
POSITION INFO:
General : This role is an independent contractor role and the successful candidate will be required to work according to Global working hours depending on various Time zones Qualification and requirements: Diploma or equivalent is required; a degree or certification in healthcare administration or a related field is preferred. CRM systems Strong verbal and written communication skills in English; additional language skills are a plus. Previous experience in a healthcare setting, such as a medical receptionist or assistant, is preferred. Experience in customer service, demonstrating strong interpersonal skills. Proven experience in scheduling appointments and managing calendars. Attention to detail with excellent organizational skills. Problem-solving abilities with strong critical thinking skills. Empathy, patience, and the ability to interact compassionately with patients. Adaptability to new technologies and changing processes. Certification as a medical administrative assistant or in medical scheduling is advantageous. Experience with insurance verification is preferred but not mandatory. RESPONSIBILITIES Call Handling Data Entry Insurance Verification Appointment Management Clinical Knowledge Application Patient Information Liaison Electronic Records Scheduling Insurance Data Management Medical Record Maintenance Procedure Scheduling Medical Clearance Confirmation Pre-Procedure Calls Follow-Up Scheduling
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