SUMMARY:
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POSITION INFO:
The Hostess serves as the first point of contact for guests in a Michelin-starred restaurant, ensuring a warm and welcoming experience from arrival to departure. Responsible for managing reservations, seating arrangements, and guest interactions, this individual upholds the highest hospitality standards. With exceptional communication skills and a polished demeanor, the Hostess plays a key role in maintaining the restaurant’s reputation for excellence.
Key Responsibilities:1. Guest Reception & Hospitality
- Welcomes guests with a warm and professional demeanor, ensuring a seamless check-in process.
- Provides personalized service by recognizing VIP guests and returning patrons.
- Escorts guests to their tables while maintaining a smooth flow of service.
- Ensures guests feel valued and attended to throughout their dining experience.
2. Reservation & Seating Management
- Manages reservations through booking systems, ensuring efficient table assignments.
- Communicates effectively with the service team to optimize seating arrangements.
- Accommodates special requests, dietary restrictions, and seating preferences when possible.
- Monitors guest wait times and provides accurate updates to ensure a positive experience.
3. Michelin-Star Service Standards
- Maintains an impeccable appearance, adhering to the restaurant’s dress code and etiquette.
- Demonstrates a deep understanding of the restaurant’s menu, wine selection, and overall concept.
- Works closely with the sommelier and servers to enhance the guest experience.
- Handles guest inquiries and concerns with professionalism and discretion.
4. Coordination & Communication
- Liaises with the kitchen and service team to ensure a seamless dining flow.
- Assists in organizing special events and private dining experiences.
- Maintains clear communication with management regarding guest feedback and service improvements.
- Supports front-of-house operations by ensuring a tidy and well-presented entrance area.
