Medical Practice Manager

SUMMARY:
To undertake the day-to-day management of the Centre, building maintenance, customers, and 
team members. To implement new ideas to keep improving customer service and business 
performance through efficient management of the centre.

POSITION INFO:

• Evaluate and manage work activities of all admins, nursing, cleaning, gardener and Patient Care Consultant staff.
• Assist, support and guide Team Leaders.
• Maintain computerized record management systems (medical software) to store and process data such as patient information.
• Daily banking, statistics and reports.
• Assist in establishing work schedules, tasks and rosters for staff.
• Maintain effective communication between professionals, staff and patients.
• Maintain and ensure excellent working condition of the health Centre.
• Monitor and supervise work done by service providers to ensure adherence to quality standards, deadline dates, compliance as well as to correct errors or resolve problems.
• Investigate and resolve customer complaints by following due process regarding the company’s internal processes.
• Manage and resolve all staffing issues, including recruitment, performance evaluations and discipline related concerns, as well as monitor the progress thereof.
• Ensure that all maintenance and other contractor duties/work is reported to the operations
• Manager, and the relevant platform(s).
• Investigate and facilitate disciplinary enquiries.
• Train new staff and orientate within the workplace/Centre.
• Adhere to and ensure compliance to all company policies and procedures.
• Assist in conducting regular inspections of the Centre and Centre premises

• Matric
• Degree in business management.
• 3-5 years’ experience in similar role
• 2-3 years' management experience
• GoodX experience will be an added advantage.
• Computer literacy (MS Packages, Pay Space)
• Healthcare industry experience will be an advantage.
• Driver's license and own transport.

• Strong interpersonal skills and conflict management
• Basic financial literacy and understanding
• Flexibility in terms of availability
• Professional communication skills
• Ability to build professional relationships with doctors and patients in promoting patientdoctor interaction.
• Ability to work under pressure.
• People management and interpersonal skills