SUMMARY:
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POSITION INFO:
Main Purpose of Job:
- Responsible for ensuring all system checks, campaign management and warranty activities are conducted in accordance with customer and company standards.
Key Responsibility Areas:
- Ensure work on all vehicles are conducted in accordance with relevant standards and procedures
- Conduct system checks and campaign management activities on vehicles
- Conduct fault finding investigations on problem vehicles
- Ensure all repairs and maintenance, part replacement of vehicles is conducted in accordance with the clients and the company’s standards.
- Conduct warranty repairs on vehicles as and when required
- Ensure all tools and equipment are in good working condition
- Adhere to all safety requirements and ensure correct PPE is worn at all times
- Responsible for ensuring the workshop and work areas are kept clean and tidy at all times
- Ensure all incidents and “near misses” are reported immediately to relevant personnel
- Ensure Incident / Accident / CAR reports are compiled & reported according to standard.
- Responsible to train other hourly paid technician in doing complex campaigns
- Ensure that tasks at hand are completed within the quoted time
- Conduct time estimation for campaigns requested for the input for quoting purposes
- Establish tools, equipment and support labor required for the requested campaigns.
- Provide daily / weekly plans for the campaigns to be done and completed.
- Responsible for documentation of all units done for tracking purposes.
Additional Duties:
- Ensure department adheres to ISO 45001 Quality Processes and standards
- Required to perform any task not specified above as and when required by management.
COMPETENCIES:
- Communication skills
- Attention to detail
- Team work
- Judgement and Decision making
- Integrity and professionalism
Education and Experience:
- Valid Code B (08) driver’s license with no endorsement
- Grade 12 with English fluency (written and spoken)
- Relevant Technical qualification (certified mechanic – red seal/ certified trade tested)
- Advanced Computer literacy: Microsoft word; Excel; Internet; Microsoft outlook
- 3-5 years relevant experience
- Knowledge of Automotive systems (vehicle layout, function and location of parts)
- Knowledge of mechanical issues, warranties, service and general repairs
- Organisational, customer service, communication, interpersonal and training skills
- Ability to work under pressure and meet strict deadlines
Behavioural Skills and Abilities:
- Pro-active - Advanced level
- Leadership skills - intermediate level
- Self Management – intermediate level
- People Management – Intermediate level
- Visual Management – Intermediate level
- Customer focus – Advanced level
- Results Driven - Advanced level
- Communication - Advanced level
- Organisational skills - Advanced evel
- Interpersonal skills - Intermediate level
- Analytical ability - Advanced level
- Methodical and Process Orientation – Advanced
