Marine Workshop Manager

SUMMARY:
Marine Workshop Manager - Pretoria, Gauteng

POSITION INFO:
Position Overview:
Set and maintain strategic direction for the Service unit whilst taking responsibility and accountability for its performance, operational efficiency, growth and reporting. Driving Sales and all related logistics regarding the service department.

Key Responsibilities

• Carry out high-quality general maintenance and servicing on vehicles
• Apply diagnostic and repair techniques as per training and standard procedures
• Adhere to manufacturer and company servicing guidelines
• Deliver honest, ethical workmanship to support customer satisfaction and retention
• Troubleshoot issues efficiently using structured methods and prior experience

Minimum Requirements

• Grade 12 (Matric) or equivalent
• Basic computer literacy

Preferred Experience

• 5 years of cross-functional workshop experience
• Minimum of 3 years in a customer-facing role

Core Competencies

• Skilled in using computer diagnostics tools
• Strong verbal communication and interpersonal skills
• Ability to represent the brand professionally
• Committed to delivering outstanding customer service

Personal Attributes

• Excellent written and verbal communication
• Confident, proactive, and persuasive
• Maintains confidentiality and exercises sound judgment
• Highly organized with strong attention to detail
• Capable of managing and prioritizing multiple tasks