Manufacturing Plant Infrastructure, End User & Shopfloor Support Specialist

Recruiter:

Data Centrix

Job Ref:

JHB006435/TM

Date posted:

Monday, September 16, 2024

Location:

Portelizabeth, South Africa

SUMMARY:
A client of Managed Talent Solutions in Port Elizabeth/Gqeberha is looking for a Support Specialist with experience in the Manufacturing Execution System (MES) and Shop Floor IT applications and interfaces. End User Support and equipment including desktop and laptop PCs, CAD stations, multifunction printers, plotters and mobile phone equipment. Configuration, deployment, and maintenance of the MES systems. This opportunity will be on contract for a period of 2 years and the opportunity to become a permanent employee.

POSITION INFO:
MINIMUM QUALIFICATIONS

Bachelors degree in Information Technology, Computer Science or similar qualification

EXPERIENCE

5+ years of experience Integrating, implementing, and supporting MES and Shop Floor technology solutions, preferably at an Automotive OEM or Tier 1 supplier.
3+ years of project management experience in implementing large, cross functional business and/or manufacturing IT solutions.

KEY DUTIES AND RESPONSIBILITIES

Perform root cause analysis of major issues and prepare detailed incident reports
Deploy hardware, software and services and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards
Ensure the day-to-day support of users (software and hardware) and the resolution of incident, Implement changes in collaboration with Corporate Central IT.
Escalate incidents to group level when issues cannot be resolved internally.
Manage third party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings, and technical installations) and any other ICT services
Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary
Apply corporate change management standards for interventions on the infrastructure, data centre and servers.
Carry out periodic audits of workstations to verify that workstations are compliant
Participate in the design and implementation of business continuity and disaster recovery plans

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