Manager, Technical Support and Operations

SUMMARY:
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POSITION INFO:

This position is responsible for building and leading a new Compliance and CRM Systems department to support the compliance, customer relationship management, and operational needs of our expanding real estate platform.

You will develop strategies, processes, and teams necessary to ensure regulatory compliance, seamless CRM system integration, and efficient operations to enhance user experience and platform optimization.

In this role, you will lead the recruitment and onboarding of compliance and CRM specialists, design workflows for regulatory adherence and system performance, and establish protocols to ensure continuous system improvement based on user feedback and performance data. You will also foster a collaborative, innovative, and compliance-focused team environment, supporting team growth through mentorship and professional development.

This is a unique opportunity to build a high-impact team from the ground up, ensuring operational excellence and regulatory alignment to support our growing business.

Key ResponsibilitiesDepartment Establishment:

• Develop and implement strategies to establish the Compliance and CRM Systems department for the real estate platform.
• Define roles, responsibilities, and workflows to ensure compliance with regulatory requirements and seamless onboarding of real estate agents.
• Lead recruitment, hiring, and onboarding of compliance officers and CRM specialists.

Compliance Management:

• Oversee the compliance function to ensure the platform adheres to all relevant regulations and legal standards.
• Design and implement processes for monitoring and reporting on compliance issues.
• Collaborate with legal and regulatory teams to update policies and procedures as needed.

CRM System Integration and Management:

• Manage the implementation and optimization of the CRM system to enhance user experience and data-driven decision-making.
• Develop and execute procedures for troubleshooting CRM issues, training users, and improving platform usability.
• Collaborate with product development and engineering teams to implement CRM system enhancements and address feature requests.

Operations Management:

• Develop and optimize operational workflows to support compliance and CRM system performance.
• Coordinate with internal teams and external partners to ensure seamless integration with existing systems and processes.
• Monitor system performance, user feedback, and market trends to identify and implement opportunities for improvement.

Team Leadership and Development:

• Lead and mentor the compliance and CRM systems team, fostering a culture of accountability, collaboration, and continuous learning.
• Conduct regular performance reviews, provide feedback, and support professional development for team members.
• Create a positive, inclusive, and high-performing work environment.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Compliance, Customer Relationship Management, or a related field.
• Experience: Minimum of 5 years in compliance management, CRM systems, or related fields, preferably in real estate or financial sectors.
• Demonstrated leadership experience, including managing and developing teams.
• Strong communication and interpersonal skills, with the ability to engage with clients and stakeholders at all levels.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
• Knowledge of South African real estate regulations and market dynamics is an advantage.

Personal Attributes:

• Excellent problem-solving and decision-making skills.
• Strong client-facing and presentation capabilities.
• High resilience and ability to perform under pressure in a dynamic environment.
• Detail-oriented and committed to maintaining high compliance standards.

Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information