Manager: Sports & Leisure

SUMMARY:
NOW RECRUITING - MANAGER: SPORTS & LEISURE!
 
Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.
 
Kindly review the role description, and apply if you meet the requirements.

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now accepting applications for a Sports & Leisure Manager – someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations.

We consider the following as essential:

Qualifications & Experience:

• Grade 12 or equivalent;
• A Sports / Club Management Diploma will be an added advantage;
• A valid driver’s license will be an added advantage;
• A minimum of 3 years’ experience working in a 5-star hotel & resort gym / sports / golf club environment at a supervisor or manager level;
• Understanding of children’s activities, golf, cycling, hiking, tennis, and various other sporting codes on offer at Fancourt;
• General knowledge of local authority and government regulations pertaining to employee and public health and safety;
• Thorough understanding of golf (the rules, etiquette, training, equipment, related service, etc.) & facilities management;
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience on ERP systems.

• Ensure the successful planning and execution of new, innovative guest and member activities as part of the leisure offering that will generate revenue and continue to draw participation;
• Participate in the planning, and ensure successful preparation and rollout of exiting, appropriate, and balanced season / festive activities;
• Ensure marketing & communication initiatives are successfully rolled out to ensure maximum exposure and awareness of leisure centre and leisure centre activities / offerings;
• Research and implement latest trends relevant to the leisure offering on the resort – incorporate appropriate information into the leisure offering to ensure the leisure centre and golf academy are meeting and exceeding guest and member expectations;
• Ensure that all facilities are maintained to set legal and industry standards;
• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• Maximize profitability and efficiencies of the sports & leisure department and making sure it tracks against the targets and budgets;
• Recruit, train and develop staff;
• General staff management and performance management;
• General administrative duties including stock takes and ordering of stock for the department and pool & pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc.) are met.

• Time management and ability to organise, plan, and prioritise work;
• Interpersonal skills and relationship building;
• Effective verbal and written communication skills and ability to communicate across all levels;
• Resilience, reliability and ability to pay attention to detail;
• Problem solving;
• Friendly and guest centric.