M-KOPA Contact Centre Agent (Tshivenda , Xitsonga and Afrikaans )

SUMMARY:

Based in Randburg

Shifts between 07:00 am- 20:00 pm

Working from Monday to Monday including public holidays- 45 hours week schedule 

 

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and ...

POSITION INFO:

Based in Randburg

Shifts between 07:00 am- 20:00 pm

Working from Monday to Monday including public holidays- 45 hours week schedule 

 

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

• Must be able to communicate with customers professionally and articulately.
• 
  Must be able to present benefits/opportunities of the sales or service in an effective manner.
• 
  Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.
• 
  Exercise appropriate soft skills when dealing with difficult customers.
• 
  Ensure correct listening skills and probing techniques are used to establish relevant information.
• 
  Be able to effectively communicate with the team leader and team members.
• 
  To ensure that every day query is logged accordingly.
• 
  Ensure that customers are informed as to the progress of queries logged but not resolved.
• 
  Ensure that the customers are called and the resolution is confirmed before queries are closed.
• 
  Ensure that progress of every query logged is monitor

 

KNOWLEDGE AND SKILLS:

• Good communication skills verbally and written in English.
• Must be able to display proven computer literacy
• Able to work under pressure

• Goal driven
• Ability to work with little supervision
• Contact Centre skills training
• Call handling skills
• Telephone etiquette skills
• Understanding of website navigation functionalities, technology savvy
• 6 months experience in an Outbound sales Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

• Grade 12
• At least 2 years’ relevant experience, preferably in sales / financial industry / Retail industry .

 

MUST HAVE GRADE 12!!!!

• Willing to work shifts (ranging from 07h00am to 20h00pm)