Long-term Insurance Dispute Resolution Technical Lead

SUMMARY:
We’re recruiting on behalf of a client for a Long-term Insurance Dispute Resolution Technical Lead to represent their team in managing key relationships with other offices and regulatory bodies.

POSITION INFO:

We’re recruiting on behalf of a client for a Long-term Insurance Dispute Resolution Technical Lead to represent their team in managing key relationships with other offices and regulatory bodies.

Key Responsibilities:

• Strategic Representation: Act as the senior liaison with Ombudsman offices, ensuring timely and effective resolution of complaints.
• Risk Management: Mitigate reputational and financial risks by identifying process gaps and ensuring adherence to regulatory compliance.
• Client Service Excellence: Track, monitor, and resolve client complaints, ensuring client needs are met with timely, comprehensive responses.
• Stakeholder Collaboration: Foster strong relationships across business units and regulatory bodies, providing critical guidance and support.

Ideal Candidate:

• Experienced in Dispute Resolution: Minimum 5 years as a Long-term Insurance Liaison specialist.
• Qualified Professional: Holds an Advanced Diploma/National First Degree, with RE 5 certification and admitted attorney status preferred.
• Detail-Oriented and Proactive: Skilled in tracking cases, identifying improvements, and staying updated on insurance legislation.

EE Disclaimer:

All positions will be filled in accordance with the company''s Employment Equity plan. We encourage people with disabilities to apply.

Application Unsuccessful Disclaimer:

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.