Lodge Manager

SUMMARY:

About the Role

POSITION INFO:

Key Responsibilities

• Guest Experience & Service Excellence
  
  • Ensure world-class guest experiences, personalized service, and attention to detail
  • Engage with guests, address concerns, and ensure their stay exceeds expectations
  • Oversee check-ins, departures, and special requests
• Operations & Staff Management
  
  • Lead and manage all lodge departments, including front office, housekeeping, F&B, and guest services
  • Train, mentor, and motivate staff to maintain high service standards
  • Monitor daily lodge operations, ensuring efficiency and quality service delivery
• Financial & Revenue Management
  
  • Oversee lodge budgets, control costs, and ensure profitability
  • Monitor bookings, occupancy rates, and pricing strategies to optimize revenue
  • Implement cost-effective solutions without compromising guest satisfaction
• Logistics & Maintenance
  
  • Ensure proper maintenance of the lodge, including rooms, facilities, and guest areas
  • Manage procurement and inventory of supplies, ensuring cost control
  • Work closely with suppliers and service providers to maintain lodge standards
• Marketing & Guest Relations
  
  • Assist in promoting the lodge through digital marketing, partnerships, and events
  • Foster relationships with travel agencies, tour operators, and corporate clients
  • Enhance the lodge’s online presence and reputation through guest feedback management

Requirements

• Minimum 5 years of lodge management experience, preferably in a luxury lodge or boutique hotel
• Strong leadership, communication, and interpersonal skills
• Background in hospitality management, tourism, or related fields
• Excellent problem-solving skills and the ability to work under pressure
• Financial and budget management experience
• Knowledge of hospitality systems and property management software
• Ability to work in remote locations and adapt to the lodge environment

Preferred Skills

• Experience in eco-tourism and sustainable hospitality practices
• Familiarity with wildlife conservation or safari lodge management
• Knowledge of fine dining and wine pairing for guest experiences

What We Offer

• Competitive salary with performance incentives
• Accommodation and meals provided, if required
• Opportunity to work in a breathtaking luxury lodge environment
• Career growth opportunities in the hospitality industry