SUMMARY:
Linux Telephony Technical Support Engineer – 100% Remote – R 1.08m PA
POSITION INFO:
An opportunity for a Linux Telephony Technical Support Engineer has been made available with an international pioneer that is an award- winning recognized by industry influencers, associations and publications.
Being part of the team! Your role will be crucial in ensuring that customers receive prompt and effective assistance with technical issues related to products or services provided by the organization.
Requirements:
- Bachelor’s degree in a related field (e.g., Computer Science, IT, Business) is preferred, along with several years of experience in technical support or a similar role
- Industry experience with Voice Recording
- Telephony systems (Microsoft Teams, Cisco, Avaya, RingCentral, Broadsoft, etc.)
- SIP Signaling with a solid understanding of the protocol
- Linux and Windows Server
- Microsoft Azure Network
- Windows networking
- Wireshark / WinPcap
Responsibilities:
- Team Leadership:
- Manage and mentor a global team of technical support professionals
- Foster a collaborative and high-performance culture
- Strategy Development:
- Develop and implement support strategies that align with company goals
- Analyze support metrics to identify trends and areas for improvement
- Resource Management:
- Manage resources effectively, including Stang levels, budget allocation, and
- technology infrastructure to support the technical support team''''s operations
- Customer Engagement:
- Ensure high levels of customer satisfaction through effective support solutions
- Engage with key customers to understand their needs and feedback
- Process Improvement:
- Streamline support processes and develop best practices
- Implement new technologies and tools to enhance support efficiency
- Technical Expertise:
- Stay informed about the organization''''s products or services, as well as industry trends and best practices in technical support
- Provide guidance to your team on complex technical issues
Reference Number for this position is GZ59883 which is a permanent Remote position offering a cost to company salary of R1.08m per annum negotiable on experience and ability. Contact Garth on -merge.co.za or call him on to discuss this and other opportunities.
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