Learning and Development Coordinator

SUMMARY:
Learning and Development Coordinator

POSITION INFO:

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

KEY RESPONSIBILITIES

1. Training Needs Assessment - Identify training needs through analysis of organizational goals, performance gaps, and employee skills. Consolidate data for different reasons and activities. Work with the L&D Lead to decide on courses to be assigned to employees and where necessary sources for training content or training providers.
2. Delivery - Facilitate training sessions using various instructional techniques, such as face-to-face, group discussions, role-playing, and observation.
3. Evaluation - Assess the effectiveness of training programs through participant feedback, performance improvement metrics, and other evaluation methods. Provide feedback to the business on ROI.
4. Continuous Improvement - Conduct annual updates and refine training materials and methods based on feedback, changing business needs, and industry best practices. Utilize LMS platforms for online learning and virtual classrooms to deliver training efficiently.
5. Coordination - Coordinate with subject matter experts, department heads, and other stakeholders to ensure training aligns with organizational objectives.
6. Regulatory frameworks – SETA, Consolidate all regulatory compliance in preparation for the Workplace Skills Plan and Annual Training Report. Monitor if all the training champions submit their reports
7. Onboarding Programs - Include responsibility for designing and implementing onboarding programs for new hires to ensure they integrate seamlessly into the organization.
8. Employee Development Plans - Collaborate with department heads to create individualized employee development plans based on career aspirations and organizational goals.
9. Diversity and Inclusion Training - Develop or source training programs focusing on fostering diversity, equity, and inclusion within the workplace.
10. Global Learning Trends - Stay updated on global learning trends to introduce innovative and effective training strategies.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Industrial Psychology, Human Resources, Education, or a related field
• ODETD NQF 6 Qualification (Advantageous)
• Min 1 year in Training Program Design: Extensive experience in content development & LMS administration.
• Vendor Management
• Stakeholder management

SKILLS & KNOWLEDGE

• Ability to design effective training programs
• Compliance and Regulations with relevant industry regulations (specifically BBBEE)
• Learning Technologies, from trends and best practices in learning and development, including emerging technologies.
• Excellent presentation and communication skills.
• Data Analysis & Data-driven decision making
• Collaboration across departments
• Proficient in Microsoft 365 suite, with emphasis on Planner and Excel
• Attention to detail