SUMMARY:
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POSITION INFO:
One of our TOP banking clients is in urgent need of Late Stage Credit Card Collections Agents, to join them in Sandton on a 3-month contract.
Must be available immediately to start
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Great track record - Reference checks will be conducted upfront (We want TOP performers, reliable staff)
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
Qualifications and experience:
Matric
No less than 4 years' LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards
Key skills:
MUST have great telephone etiquette and great customer service skills
Objection handling
Negotiating
Should be great at problem solving
Excellent English communication
Key performance areas:
Collections on late stage accounts
Explaining the consequences of non-payment of account to consumer
Liaising with legal - attorneys (handover of account)
