Key Accounts Manager

SUMMARY:
Our client a specialist in manufacturing of tissue paper and other related productsl is seeking to appoint a Key Account Manager to effectively build and maintain a strong relationship with Clients. 

The Key Account Manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

POSITION INFO:
Purpose of Role:
The Key Account Manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.


Role: key Accounts Manager

Location: Phoenix Industrial Park

Industry: Exposure to Tissue/ Paper manufacturing environment will be advantageous

Availability - Immediate

Education and experience requirements

• Must have Grade 12, Matric or NQF4 equivalent qualification.
• A relevant tertiary qualification / Diploma /other
• The completion of a project management related course will be advantageous
• At least 5 years sales and customer service experience or within a similar role in a fast-paced environment
• Exposure to Tissue/ Paper manufacturing environment will be advantageous
• Own vehicle
• A clear criminal record

• Experience in managing a client database with face-to-face interaction
• Ability to critically analyse situations and have a keen interest in technical operations
• Good planning and time management skills is essential
• Must have sound communication and inter-personal skills
• Problem solving and well-developed decision-making abilities is essential
• Excellent computer knowledge (All MS Office Packages)
• The ability to multi–task and to work independently under pressure
• Knowledge of sales or activity reports
• Must have a track record of high-performance standards and have a culture of discipline instilled
• Must be able to work flexible hours from time to time in order to meet client expectations

• New Business development – negotiating with clients for trading terms
• Meeting all client’s needs and deliverables according to proposed timelines
• Analyzing client data to provide customer relationship management
• Maintain sound relations with all clients by developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Keeping abreast with the market trends
• Track all work through the production process to ensure client deadlines are met
• Provide account management services to clients, including planning and organising of production schedules.
• Recommendation of system and process improvement as and when required
• Adherence to all guidelines and standards relating the key accounts management function