Key Accounts Associate (IT)

SUMMARY:
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POSITION INFO:

Introduction

A well-established IT company delivering high-quality technical and corporate management solutions, based in Pretoria East, is looking for an experienced Key Accounts Associate to join their dynamic team.

Duties & Responsibilities

Client Management: A point of contact for key clients, handling their queries and concerns.

Building Relationships: Develop and maintain strong relationships with key accounts to foster loyalty and long-term partnerships.

Growing our base: Be able to grow accounts with additional scanners, the sales team will still be responsible for the action hereafter, but active visits and nurturing should show growth & request additional scanners.

Entertain and network: Should be flexible to travel and network with current clients when needed. Get referrals from existing clients and reference letters.

Sales Support: Assist with sales activities by understanding client needs and offering appropriate solutions or products.

Reporting: Monitor account performance, track growth, and provide regular reports to management. Daily reports on activity as well as every action reflecting on the CRM system.

Responsibilities: Be able to multi task, set up client meetings which should reflect in diary. Be present at the first installation and help with any unanswered technical or solution requirements. Take iniative to adapt thinking to a solution that will best assist the client and ensure customer satisfaction.

Problem Solving: Address any issues or challenges that arise with clients and ensure prompt resolution.

Collaboration: Work closely with sales, marketing, and technical team to meet client expectations.

The role is not limited to the above.

Desired Experience & Qualification

Skills Required:

• Strong communication and interpersonal skills

• Problem-solving abilities

• Attention to detail

• Ability to manage multiple tasks

• Familiarity with CRM software is a plus

• Own vehicle

• Be willing to travel

• Be computer literate

• An extrovert

• Someone with a solution mindset

• Be able to take iniative

• Mature enough to take criticism and instructions

This role is crucial in maintaining customer satisfaction and driving business growth by nurturing relationships with key accounts.

The person who will accept this role, will be groomed into a sales position from a period of 6 months, or when the potential is seen that they can fulfil the role and meet target expectations.

Package & Remuneration

R 12 000 - R 15 000 CTC pm.