Key Accounts Associate

SUMMARY:
We are looking for a Key Accounts Associate / Service Coordinator who is passionate about customer satisfaction and that is results-driven for a company based in the Centurion area, the successful person is someone who excels in relationship-building and can confidently engage with corporate partners in weekly meetings to discuss performance-related matters.  If you have a passion for customer experience, a drive for results, and the skills to manage complex service interactions, we want to hear from you!

POSITION INFO:
This will be on a 3-month contract (Probation) and then full time

Requirements:

• Grade 12
• Tertiary qualification will be beneficial but not essential
• 3+ years Key Accounts experience
• Understand insurance, and repair, damage reporting etc.
• Exceptional people skills with a customer-first approach
• Strong problem-solving and critical-thinking
• Proven ability to work in a fast-paced, results-driven
• Excellent verbal and written communication
• Strong organizational skills with attention to
• Experience in customer service, account management, or operations coordination (preferably in repair services, insurance, or related industries).
• Ability to multitask and manage competing
• Proficiency in CRM systems, scheduling tools, and Microsoft Office
• A passion for continuous improvement and enhancing the customer
• Willing to work alternating weekends and public holidays

• Serve as the primary point of contact for corporate insurance partners and customers.
• Coordinate and schedule appliance and electronics repair services efficiently.
• Gather and process damage reports and repair documentation for insurance claims.
• Ensure a seamless customer experience by providing clear communication and timely updates.
• Analyse customer interactions and feedback to improve service quality and satisfaction.
• Work closely with repair technicians to ensure timely and accurate repairs.
• Handle escalations and resolve service-related issues with professionalism and urgency.
• Maintain detailed records of service requests, customer interactions, and resolutions.
• Collaborate with internal teams to optimize operations and enhance customer journey strategies.
• Manage relationships with third-party agents conducting jobs on behalf of Mastercard, ensuring they meet performance expectations and driving them for results.
• Understand and adhere to each corporate account’s rates and Service Level Agreement (SLA) requirements, ensuring compliance without fail.