Key Account Manager (Logistics)

SUMMARY:
Logistics Company based in Linbro Park is looking for a KAM asap. Successful candidate will be selling warehouse space/storage as well as an array of Supply chain services therefore must come from Logistics.

POSITION INFO:

• Matric
• Bachelors Degree or equivalent in Sales
• Minimum 2 years similar experience in Logistics Industry

Responsibilities:

Activity Budgeting:

• Create personal sales budget based on potential clientele, revenue generated previously, developed clients etc., submit to line manager and head of department for review.
• Ensure estimations/assumptions used for creating the budget are reasonable.

Sales Activity:

• Identify potential customers and point of contact in line with designated area and allotted sector.
• Contact potential customer through cold calls and meetings.
• Understand customer needs and minimum business requirements.
• Attempt cross-selling with the Organization and related entities.
• Coordinate with other departments/functions to verify feasibility of providing requested services.
• Coordinate with pricing team; prepare quotations and obtain approval for margin charged (wherever required)
• Document booking of services from the client.
• Maintain database of clients which are classified as potential, onboarded and developed clients.
• Ensure any information obtained from the market, especially material updates regarding customer, expected trends etc. are timely reported to the team leader and head of department.
• Actively participate in trade fairs, exhibitions, industry conferences etc. to expand market recognition and Organization’s network.
• Ensure appropriate documentation is obtained from the client for internal due diligence and system onboarding processes.
• Design and document customer SOPs; including billing details, reporting requirements etc.
• Adhere to ICS developed by the line manager and department head.

Customer Relationships:

• Build and maintain relationships with potential, onboarded and developed customers.
• Identify potential client’s concerns or issues faced and provide feasible business solutions through Organization’s products & services and report the same to the line manager.
• Communicate with customers with regards to their expectations, feedback and experience from the time of onboarding until the completion of the service.
• Coordinate with customer service in handing over onboarded or developed customer under them.

Reorting:

• Report weekly on potential customer contacted, onboarded customers, confirmed bookings etc.
• Report monthly on revenue generated against the pre-determined sales targets.
• Report daily on EFS, daily sales calls, meetings and the next step

• Must have valid drivers license and own vehicle
• Must have in depth knowledge of the Logistics Industry
• Good knowledge of domestic relocations industry and customer demand pattern.
• Deep understanding of global mobilization of household items, equipment, people etc