Key Account Manager

Recruiter:

Vox Telecommunications

Job Ref:

JHB000721/PM

Date posted:

Tuesday, April 1, 2025

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
Growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops.

POSITION INFO:
Job Descriptions

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquiring a thorough understanding of key customer needs and requirements
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Job Skills

Excellent organizational skills
Ability in problem-solving and negotiation
BSc/BA in business administration, sales or relevant field
Excellent verbal and written communication skills.
Work well under pressure and commit to deadlines.
Have excellent people skills and intuitive to customer’s business needs.
Be well-groomed and presentable.

Minimum Requirements

Grade 12
Qualifications in Sales or Business
2years experience in sales and providing solutions based on customer needs
Proven experience as key account manager

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