Key Account Manager

SUMMARY:

POSITION INFO:
Key Responsibilities

• To drive the sales and commercial action plan for assigned portfolio to deliver the budgeted revenue objectives in South Africa.
• To identify new sales opportunities and take steps to implement them for new and expanded revenue streams.
• Develop and service trade partners to maximize loyalty and revenue generation, be agile and adapt quickly to market changes, competition and opportunities.
• Accountable for Customer satisfaction and experience for all assigned segments and trade portfolio.

• Manage and grow existing corporate accounts, prospect for new corporate business
• Develop profitable relationships with portfolio of travel trade suppliers to secure long-term business e.g., TMC/ITC’s Partners
• Pursuit and understanding of all business segments (Groups, students, government, MICE, traders etc ) to grow KQ revenues
• Mobilize promotion of KQ through IATA/Non-IATA Travel Agents and sustain maximum support to Kenya Airways.
• Apply sales & marketing techniques to generate customer loyalty, play critical role in enrolling customers to Asante rewards FFP
• Administer incentive in the market to maximize revenues.
• Negotiate rates and conditions to secure profitable business flows through competitor analysis to monitor and recommend pricing levels to ensure KQ is competitively priced within the market
• Gather and disseminate market intelligence to assure KQ’s competitive position for all OD’s , recommend pricing actions using MI data backed information
• Organize promotional activity with appropriate organization for incremental business. Ensure timely distribution of all promotional literature.
• Attend industry related shows/functions/seminars/exhibitions to ensure Kenya Airways retains high profile with TMC’s, ITC’s, IATA and Non- IATA agents
• Submit reports on agent performance and market intelligence as required to track performance
• Build and maintain good relationships with colleagues to leverage the strength of the Partnerships/Codeshares.
• Assist in discharge of office administrative related assignments

• University graduate in a relevant area of study
• Minimum of 5 years airline experience in sales and marketing of which 2 must be at account management level.
• Strong analytical skills, exceptional negotiator and ability to influence
• Proficient in PowerPoint, MS Word, Excel

• Stamina, drive, self-motivation and a passion for customer service
• Self-confident and results-orientated
• Diplomacy and empathy
• Flexible and innovative
• Analytical with ability to prioritize
• Able to work independently and as part of a team.

• Achievement of agreed targets
• Harmonious relations with all agents
• Increase Market Share through Travel Agents.
• Willingness to support team members.
• Accurate and timely market intelligence reports.
• Response time to Agents needs and product knowledge.