Key Account Manager

SUMMARY:
Join a globally and well-renowned clearing and forwarding agent handling their Key Accounts in Gauteng.

POSITION INFO:
Our client, who is one of the top 10, is seeking an experienced and vibrant Key Account Manager t join their current commercial team.

Requirements:

• Matric.
• Minimum 5 years experience in a Key Account Manager role handling all modes of transport for imports and exports within a clearing and forwarding company.
• Own vehicle and valid license.
• BCom is an added advantage.

• Managing multiple clients according to the stages in a client life cycle.
• Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client.
• Creating and maintaining the client information pack.
• Manage the opening of accounts process – and continuous updating of client information..
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Management of client queries.
• Quality checking estimates and ensuring they are submitted on time.
• Compile client-specific business reports and quality checking data integrity.
• Identify Opportunities for growth within the client’s business.
• Record under-threat and lost accounts on CRM system.
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions.
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients.
• Identify and report on quantified value for clients.
• Take meeting minutes and follow through to close out.
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding.
• Ensure standard operating procedures are signed off by the clients, documented and maintained.
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training