Key Account Manager

Recruiter:

Switch Recruit

Job Ref:

JHB000252/SB

Date posted:

Friday, November 8, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Join a globally and well-renowned clearing and forwarding agent handling their Key Accounts in Gauteng.

POSITION INFO:
Our client, who is one of the top 10, is seeking an experienced and vibrant Key Account Manager t join their current commercial team.

Requirements:

Matric.
Minimum 5 years experience in a Key Account Manager role handling all modes of transport for imports and exports within a clearing and forwarding company.
Own vehicle and valid license.
BCom is an added advantage.

Duties:

Managing multiple clients according to the stages in a client life cycle.
Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client.
Creating and maintaining the client information pack.
Manage the opening of accounts process – and continuous updating of client information..
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Management of client queries.
Quality checking estimates and ensuring they are submitted on time.
Compile client-specific business reports and quality checking data integrity.
Identify Opportunities for growth within the client’s business.
Record under-threat and lost accounts on CRM system.
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions.
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients.
Identify and report on quantified value for clients.
Take meeting minutes and follow through to close out.
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding.
Ensure standard operating procedures are signed off by the clients, documented and maintained.
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training

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