Key Account Controller-Logistics

SUMMARY:
Logistics & warehouse Environment

POSITION INFO:

Job description:

1. Manage Client Relationships
 Update clients daily on the status of their shipments and ensure timeous response to emails
and queries.
 Liaise with clients at every level, i.e. transport allocations, vessel bookings, warehouse updates,
vessel updates, rate requests and any other issues or requirements pertaining to shipments.
 Maintain client relationships through regular and professional communication.
2. Administration
 Ensure all files and jobs are created timeously with all relevant information captured on the
system.
 Ensure all instructions are completed with all the necessary requirements received and sent out
timeously to all relevant parties.
 Arrange accurate and complete documentation at every required stage.
 Ensure cargo allocations are checked, and correct corresponding customs documentation is
received or issued.
 Ensure all reports are checked for accuracy and any inconsistent information is queried and
investigated.
 Ensure client invoices are checked and invoiced timeously, and the correct rates have been
charged.
 Ensure supplier invoices are checked and costed timeously, and the correct rates have been
charged.
3. Logistics Management
 Plan and coordinate transport and bookings with nominated transporters.
 Ensure all tracking of trucks / containers / vessels is checked and monitored daily. Any delays
must be queried or addressed.
 Liaise with border clearing agents and ensure all documentation and instructions have been
provided to avoid delays.
 Ensure warehouses and delivery points are updated on expected cargo arrivals and dispatched
within a reasonable timeframe.
 Monitor and communicate with transporters and warehouses regularly to ensure any delays or
potential issues are dealt with timeously.
 Process Import and export clearances for all assigned shipments.
4. Processes and Procedures
 Ensure all company and department specific policies and procedures are deployed throughout
your area of responsibility.
 Ensure all instructions from line manager are followed & all salesforce requirements are met.

Requirements:

At least 3 years relevant experience in our specific industry (Seafreight Imports / Exports dealing with
containerised and breakbulk cargo, local and cross border road transportation)
Good time management skills
Accuracy and efficiency
Ability to work independently and within a team
Sound knowledge of Microsoft Excel
Salesforce Systems Knowledge (would be beneficial)
Matric (industry relevant qualification would be beneficial)