SUMMARY:
JUNIOR IT TECHNICIAN / AUDIOVISUAL DEPARTMENT
POSITION INFO:
POSITION DESCRIPTION
The Junior IT / Audiovisual Technician is there to support the IT Department. Some of his/her responsibilities include troubleshooting, answering employees'' technical questions and providing general technical support and overseeing the Audiovisual needs of the school. The Junior IT / Audiovisual Technician ensures the Schools’ computer equipment is configured to conform to established guidelines. S/he maintains all terminals and peripherals including printers, VOIP phones, laptops/computers, sound equipment, Digital lighting and mobile devices etc.
QUALIFICATIONS
Minimum of Grade 12 plus an IT/Technical Diploma. A
Technical Degree would be an advantage.
EXPERIENCE
At least 3 years’ experience within a similar role.
NOTE: The above job description reflects the general requirements necessary to describe
the principal functions or responsibilities of the job identified and shall not be interpreted as
a detailed description of all work requirements that may be inherent in the job, either at
present or in the future. Due to the nature of the Audio/Visual role it will be a requirement to
work on some weekends or after-hours for events, rehearsals, performances and festivals.
SKILLS REQUIRED FOR THE JOB
SOFT SKILLS
TECHNICAL SKILLS
● Excellent verbal and written communication ability
● Excellent interpersonal skills and ability to work within a team environment
● Ability to work independently in solving problems
● Focus on servicing the customers
● Quick learner
● Knowledge of Windows, Android, iOS and other operating systems used within the school
● Knowledge of basic computer hardware and peripherals
● Knowledge of server operating
systems (Microsoft Server)
● Basic knowledge of educational and business software applications in order to support staff and students:
o Microsoft Office Suite,
o Google Workspace
o Ysoft Printing
o E-Mail software (GMAIL & MS Outlook)
KEY RESULT AREA
MEASURES OF SUCCESS
Provide Technical Desktop Support
(Hardware and Software):
● Deploy new software and hardware, troubleshooting, and perform regular upgrades of network (Laptops, PC’s, Tablets, Chromebooks, Printers, Mobile devices)
● Desktop Support - Users: (Staff and Learners) including setting up new users, resetting passwords, training
staff on Google / Microsoft Apps etc.
● Troubleshoot VOIP related issues
● All technical support queries are dealt with within the appropriate timeframes
Systems Administration:
● Provide assistance to the IT Manager within maintenance of the Microsoft and Linux Servers:
● Microsoft Servers (File Servers),
Network Security (Anti-Virus), ,
● Print Server (Ysoft), Wi-Fi Network (Ruckus Wi-Fi System, controller
and Access Points monitoring, Aruba APs and Controller), and Wired Network Infrastructure (Switches and cabling).
● Annually conduct an audit to determine needs for upgrades and areas of improvement
Audio/Visual Systems
● Set up and operate audio and video equipment (including, but not limited to – sound mixing consoles, amplifiers, microphones, loudspeakers, rigging and programming lights, projectors
● Manage the Digital lighting and Sound related requests across campus efficiently
academic, cultural, sports, meetings,
presentations, and conferences.
● Maintenance and operation (including planning, organising and implementing) of performance related equipment at the various venues, including all sound, lights, video, projector and IT hardware; during events, rehearsals, performances, and academic assessments.
● Budget for and arrange purchases of technology that continually looks to future developments and meets the school’s agenda for use of said technology.
● Supervise and train Theatre Crew\The Performance Company
● Evaluate equipment needs, testing of equipment, and notify IT Manager of any repair or replacement needs as well as contacting relevant service providers to complete repairs.
● Be on site to assist in performances and deal with technical emergencies or issues as required – this will include after-hours work at times.
● Operate and support theatre lighting desk when required
● Operate and run-of-show of theatre sound mixing desk and lighting desk when required.
Manage IT Asset register:
● Keep records of the location and status of all IT equipment.
● Arrange for the safe disposal of old and scrapped equipment (Recycling
E-waste)
● IT\Audio Visual Asset register is maintained on an ongoing basis
- Hours of work: contractually 7.15 am - 4pm daily Mon- Fri
- Salary bracket: R10 - 12K per month
- Leave: Most of school holidays etc (minimum 22 days per annum)
- Excellent computer skills, professional, customer service experience, general IT Tech duties.
- Late evenings and weekends due to functions that require audio-visual assistance.
- The ideal candidate should preferably be mobile or have access to reliable transport.
