SUMMARY:
Junior IT Systems Support KZN
POSITION INFO:
DUTIES AND RESPONSIBILITIES INCLUDE:
• Learn the business operations and understand how all the systems interact with the databases. • To be part of the team responsible for supporting the business server environments • Assist in the maintenance of current databases, balancing checks and month-end procedures • Rolling out of new databases • Clearly document the resolution of all issues for distribution to the client and internal staff • Recreate the issue, or provide guidance, to the Development team for further analysis • Effectively communicate with various staff levels (e.g. clerk, management, technology, etc) at our client site to understand and resolve issues. • Support Analyst will also be responsible for the testing of any applicable coding changes • The Support Analyst should be able to independently work on their assignments and follow them through until completion • Operate within the terms of the Service Level/Maintenance Agreement that exists between our Client and its Customers. • Assist data-analyst with various data and reporting requirements • Promptly communicate project status and issues to your manager • Handle multiple issues and the dynamics of reprioritization due to evolving production critical issues • May be required to provide training to Business Users relating to new functionality and / or features • Maintain new legacy database in terms of: • Performance • Archiving • Capacity planning • Integrity • Security
Skills and Abilities • Numerical skills; telephone skills; excellent computer literacy skills. • Administrative skills and abilities • Excellent communication skills • Ability to follow specified procedures in the completion of their duties • The ability to present themselves and the Company in a professional manner • Trustworthy; reliable; good team player with great interpersonal / Social skills. • Uses one’s initiative to solve various problems • Team Player with a positive and friendly disposition and a hands-on leader • Ability to work under pressure • An avid appetite to achieve optimal performance in all aspects of the IT core responsibilities • Pro-active approach to maintenance and administration
Additional Requirements: • Will be required to work after hours • May be required to work weekends and/or public holidays • Will be required to travel
Experience/Knowledge and Qualifications required: • Windows 2000/XP/2003 Administration • Sound working knowledge of MS Windows 2000/XP/2003 operating systems • Knowledge of the functionality/modules in Axapta will be an advantage • Valid Driver’s License • Server Hardware and Related Software • IP Telephony • Servers Raid Storage - SAN • VMWARE • Microsoft Active Directory • Mail - Exchange Server 2003, 2008 • Local Area Networking and Wide Area Networking • Networking Security and policies • DNS, DHCP, ISA Server • DNS, DHCP, ISA Server • UPS & Generator • Cisco Routers, Switches, Wireless, VLAN • Cisco Routers, Switches, Wireless, VLAN • Monitoring of Telecommunications, Bandwidth Utilisation • Monitoring of Antivirus and Related Security - (SentinelOne) experience preferred • Advanced working knowledge of Microsoft Office • ERP system and Data integration solutions – (Dynamics AX) experience preferred. • POS experience an advantage.
