Junior Aftersales Support Intern

Recruiter:

Sydsen

Job Ref:

CAW006713/NT

Date posted:

Tuesday, February 11, 2025

Location:

Johannesburg, South Africa

Salary:

6 800 Monthly

SUMMARY:
Junior Aftersales Support Intern - Johannesburg North, Gauteng

POSITION INFO:
Our client is seeking a Junior Aftersales Support Specialist to assist dealers and ensure smooth Aftersales operations.

Requirements:

Education: Grade 12 or equivalent
Certifications (Preferred): Microsoft, Basic Computer skills.
Experience with MS Office

Key Responsibilities:

Aftersales Support:

Support the Aftersales Team with dealer communication
Central point of contact and communication thereof
Assist and follow up with dealer queries
Dealer communication in Aftersales
Assist with Dealer stock holding reconciliations
Dealer special requests and the escalation thereof

Aftersales processes & Documentation:

Follow Aftersales processes to handle incidents, problems, and requests.
Escalate complex dealer parts issues to Business managers or Commercial managers when necessary.
Maintain up-to-date documentation, dealer network support procedures, and call logging from dealer network.
Contribute to continuous improvement by identifying recurring issues and suggesting preventive measures.

Communication:

Monthly and weekly communication to dealer network regarding tracking and monthly performance.
Assist Business managers with parts tracking.
Weekly reports to be drafted regarding dealer queries and exceptional cases.
Social Media and internal marketing communication.

Apply Now!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted, kindly consider your application unsuccessful.

SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)

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