JP 15156 - Customer Services Manager (Manufacturing)

Liaise with the Production Units and third parties to provide services to supply raw materials and/or products. Co-ordinate and motivate staff as required.

1.Provide efficient support service

• Manage the daily running of services
• Set and meet performance targets for speed, efficiency and quality
• Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Plan and manage change
• Maintain an up-to-date knowledge of developments and involvement in or of networks
• Forecast and analyse data against budget figures on a weekly and/or monthly basis

2.Effective people management of customer service support staff

• Plan and develop staff recruitment, and liaise with HR staff
• Review of the performance of staff
• Identify staff training needs and plan training sessions
• Organise staffing, including shift patterns and the number of staff required to meet demand
• Develop, implement and review core responsibilities and tasks
• Coach, motivate and retain staff and co-ordinate bonuses, reward and incentive schemes
• Improve performance by raising efficiency and sourcing new equipment to enable this e.g. new products

3.Leadership

• Manage the section within time and budget
• Plan, select, develop and maintain suitable manpower capabilities for the function
• Develop, lead and maintain a motivated and high-performance team
• Identify and timeously address functional related problems and opportunities
• Build and maintain relationships with stakeholders
• Ensure compliance with relevant legal and statutory requirements and internationally accepted environmental, health, safety and quality standards.