JDE Business Analyst

SUMMARY:
JDE Business Analyst

POSITION INFO:
Qualification

• Tertiary qualification in BSc Computer Science, Statistics or Informatics

• 5 Years advanced ERP support or better applications support, fault finding and diagnostics.
• JDE relevant commercial and operations experience will be a distinct advantage.
• Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite.

• Business Analysis
• Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team
• Specification and testing of JDE processes and reports and changes to meet original customer requirements
• Testing of ESU’s and Enhancements to meet original customer requirements
• Application fine tuning and process refinement to customer satisfaction
• Validate business processes on CaseWise software when required
• Customer Service/Support
• Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
• Identification and resolution of system errors with Oracle (when required) within projected timeframe
• Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
• Support project team with expertise, testing and solution validation as requested
• Coordinate new developments with developers as per the agreed go live target set
• BI Platform Administration and Maintenance
• Provide BI application service desk support
• Coordinate and manage support from application vendors
• Manage user access to BI platforms
• Coordinate and support BI application maintenance activities
• Promote the use and adoption of BI applications (Evangelise) with internal customers
• Training
• Administer and maintain user security for JDE
• Assist with monitoring scheduled task and resolving failures when needed
• Assist with monitoring general system health and take appropriate action when needed