Ivanti Technical Consultant

Recruiter:

Edge Executives

Job Ref:

JHB004303/KK

Date posted:

Thursday, March 20, 2025

Location:

Johannesburg, South Africa

SUMMARY:

About the Role

As a Technical Consultant, you will play a pivotal role in delivering cutting-edge corporate services by providing technical support, solution configuration, and automation expertise to our customers. You’ll work closely with end-users and C-level stakeholders to design and implement low/no-code solutions, with a strong focus on Ivanti and ITSM. Using ITIL and KCS methodologies, you'll contribute to our growing knowledge base while optimising workflows and enhancing our service capabilities.

POSITION INFO:

What You’ll Do

Collaborate with customers and account teams to deliver design-thinking led workshops.
Translate business needs into functional prototypes, refining them through customer feedback.
Develop and implement ITSM & CSM solutions (including Ivanti) with a focus on automation.
Provide high-level technical support and troubleshooting.
Build custom reports, dashboards, and widgets to enhance system insights.
Continuously optimize operational workflows and standard operating procedures.
Stay ahead of industry trends, testing new functionalities and integrations as they become available.
Advocate for best practices in ITIL methodologies and business process automation.

What We’re Looking For

2+ years of experience in ITSM, CSM, Business Process Automation (BPM), or Ivanti solutions.
Tertiary qualification in Information Technology or Computer Science (preferred).
Strong problem-solving skills and a passion for workflow automation.
Excellent communication skills—able to engage both technical and non-technical audiences.
Experience with IIS, SQL, MySQL, HTML, Python, Web Services, or scripting (advantageous).
Additional language proficiency (advantageous).

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