Internal Sales Co-Ordinator

SUMMARY:
We are a direct importer, manufacturer, and distributor of cleaning products and consumables with our own plant in Johannesburg. From here, we manufacture mops, brooms, brushware, metal janitorial equipment, and a wide range of other cleaning products.

POSITION INFO:

Job Summary:

We are seeking a motivated and experienced Internal Sales Representative to join our team in the industrial cleaning equipment industry. As an Internal Sales Co-Ordinator, you will be responsible for promoting and selling our range of industrial cleaning equipment to clients, providing excellent customer service, and contributing to the achievement of sales targets. This role will primarily focus on managing sales inquiries, processing orders, and building strong relationships with customers.

Responsibilities:

• Handle incoming sales inquiries via phone, email, or other communication channels promptly and professionally.
• Understand customer needs and requirements, and provide appropriate solutions and product recommendations.
• Follow up with orders and prospects to convert them into sales opportunities.
• Collaborate with the external sales team to provide support, and coordinate sales efforts.
• Maintain a comprehensive knowledge of the company’s industrial cleaning equipment product line and stay updated on industry trends and competitors.
• Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
• Proactively identify cross-selling and upselling opportunities to maximize sales revenue.
• Build and maintain strong customer relationships through effective communication and exceptional customer service.
• Handle customer inquiries and resolve any product-related issues or concerns.
• Maintain accurate sales records, including customer interactions, leads, opportunities, and sales activities.
• Contribute to achieving branch sales targets and contribute to the overall sales team goals.

Requirements:

• Proven experience in a similar sales role, preferably within the industrial cleaning equipment industry.
• Strong knowledge of industrial cleaning equipment, including different types of machines, applications, and features.
• Exceptional interpersonal and communication skills, both verbal and written.
• Customer-focused mindset with the ability to understand customer needs and provide effective solutions.
• Proficiency in using system tools to manage leads, opportunities, and customer interactions.
• Self-motivated, proactive, and results-oriented with the ability to work independently and as part of a team.
• Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
• Flexibility to adapt to changing market conditions and customer requirements.
• Knowledge of the industrial cleaning equipment market, industry regulations, and safety standards is desirable.
• A high level of integrity and professionalism when representing the company and interacting with customers.