Internal Sales Administration Coordinator - Midrand

SUMMARY:
Internal Sales Administration Coordinator - Midrand

POSITION INFO:

Internal Sales Administration Coordinator
Midrand
National Hygiene Supplier and Distributor of a variety of hygienic products to their broad range of clients, is seeking to employ an Internal Sales Coordinator to join their ever growing team

Please read the spec in detail
Administrate the full ordering process (sales invoices & quotes), telephone management, all customer related and internal enquiries.

Responsible for supporting the Sales Team by assisting with clerical and administrative processes and customer support.

Duties / Task:

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  -Processing of Sales Orders
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  -Courier Cost: to get quotes on all transport cost, then to confirm with an invoice to client.
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  -Inform COD clients upon receipt of orders of our payment requirements for the dispatching of stock.
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  -All back orders to be communicated via email to the procurement team and sales department for proper actioning processors
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  -Assist sales team with quotation enquiries for all existing and new clients.
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  -Assist with pulling of data for weekly reports and be familiar with compiling the reports for the weekly sales meeting with management.
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  -Office Support for sales team: Emailing or responding to enquiries such as Brochures/Data Sheets/ Certificates/quotations and orders
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  -Assist with the updating of customer information – customer register
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  -At all times comply with company policies, procedures, and instructions.
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  -Maintain office files and records according to the internal standards and procedures.
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  -Recommend new ideas and continue to seek ways to both contribute and improve to the organization’s goals and reputations.
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  -Enhance job knowledge by participating in educational opportunities.
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  -Contribute to team efforts by accomplishing related results as needed.
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  -Follow all reasonable instructions from management.
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  -Invoice preparation for Filing
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  -Follow up with Customers Daily, weekly & Monthly
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  -To assist with incoming calls from clients
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  -Contributes to team efforts by promoting and selling products and services in line with the current sales strategy
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  -Arrange for product samples or any marketing material that sales team will require for client visits or promotions.
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  -Process all web enquiries daily

Telephone Management

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  -Answer telephone calls, screen, and direct calls when receptionist is on Lunch and Teatime.
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  -Take and relay messages.
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  -Provide information to callers.
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  -Greet persons entering the organization if the receptionist is not available.
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  -Direct persons to correct destination.
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  -Deal with queries related to orders receipt / confirm delivery enquiries, etc.
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  -Ensure product knowledge and product pricing correctness.
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  -Assist if the caller just needs to place an order.
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  -Always assist with telephone calls if receptionist is not available and ensure you arrange availability/assistance if you will not be available yourself.

Operational Requirements

• -Need to be proficient in excel and familiar with Evolution and Pastel operating systems.
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  -Grade 12
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  -Ability to work required hours in Midrand