Internal Key Accounts Manager - Industrial Chemicals

SUMMARY:
A well-established chemical, mining and engineering group requires the above to manage key accounts with large manufacturing companies supporting the external Key Accounts Managers within the company ensuring a high level of customer service at all times.

POSITION INFO:
Minimum requirements for the role:

• A minimum matric is essential.
• Previous experience having worked in an internal sales or customer services role where you will be dealing with customers on a daily basis is essential for the role.
• Previous experience having worked for a chemical distribution company who distributes products to manufacturers would be preferred but not essential.
• Must have excellent verbal and written communication skills at all levels.
• Must be sales and service orientated and have good planning and execution skills.
• Previous experience having worked on sap is preferred but not essential.
• Must have good Microsoft Office and Excel skills.

• Managing key accounts with large manufacturing companies and working alongside the external sales team as well as senior management.
• Quoting prospective customers across all product ranges and providing product information to them.
• Receiving and processing orders on an ERP System ensuring delivery and collection of products are met.
• Monitoring of stock levels to meet customer’s needs as well as assisting with quotes and monthly pricing.
• Following up with customers with regards to previous days deliveries to ensure customer service and on time in full deliveries.
• Communicating with customers with regards to order status, stock availability pricing etc.
• Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
• Ensuring external sales are kept informed of any developments relevant to their accounts.
• Liaising with shipping companies and ports re the export of their products.
• Staying abreast of sales and product information by attending regular training.
• Compiling weekly and monthly reports.
• Updating business on customer-specific stock.