Internal Debt Recovery Team Leader

Recruiter:

Lewis Group

Job Ref:

279699689

Date posted:

Friday, January 17, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Key Responsibilities:

Manage and assist with collection projects
Implement appropriate collection strategies and campaigns
Load campaigns; send emails/sms’s, monitor productivity and provide daily stats
Conduct call audits and provide coaching
Conduct High Risk calls/queries and escalating to the relevant departments
Compile, analyze and submit reports to Management
Manage and maintain payments on various systems
Manage and maintain Collection systems
Manage the collection staff
Monitor staff time keeping and absenteeism etc.
Monitor Agent: - Productivity, Collections, talk time and debit orders
Manage poor performance

Competencies:

Must be knowledgeable in collections campaign management in terms of predictive and manual dial

Behavioural Requirements :

Communication and written skills
Leadership
Problem Solving
Analytical Thinking
Conflict Management
Strategic Thinking
Time Management

Key Requirements:

Grade 12
Debt recovery qualification will be an advantage
Must be knowledgeable of managements and dialer capability
Must have at least 2-3 years Supervisory / Team Leader experience in collections
Experienced in various payment channels
Be able to work under pressure
Computer literate – sound excel knowledge will be an advantage
Knowledge of Excalibur and CAS will be an advantage
Fluent in the English and Afrikaans language

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