Intern - Desktop Engineer I

SUMMARY:

Kickstart your IT career as a Desktop Engineer Intern, where you'll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology. Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support.

If you're passionate about tech and ea...

POSITION INFO:

Kickstart your IT career as a Desktop Engineer Intern, where you'll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology. Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support.

If you're passionate about tech and eager to grow your skills, this is the perfect opportunity to jumpstart your journey in IT!

 

What you’ll do:

• Remote and onsite user support to users across 4 customers on the precinct
• General support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment
• Set up and preparation of hardware for distribution to users
• Achieve expected SLA and quality requirements and KPIs to support client contract objectives
• Excellent verbal communication to deliver remote or telephonic support
• Effective time and call management to support contractual objectives
• Effective use of Call Management System and tools to effectively measure delivery of services
• Ensure effective resolution of calls within agreed timelines at expected service quality
• Timeous escalation to ensure resolution within the agreed timeline
• Frequent and appropriate communication with users wrt the resolution progress of incidents and requests

Your expertise:

• IT Experience in remote End User Support
• Microsoft environment
• Experience in Network Support 
• Customer support soft skills
• Strong problem solving
• Time management

Qualifications required:

• National Senior Certificate
• A+ /or N+
• Qualifications preferred: 
  • MCSE
  • Hardware Certifications are advantageous
  • ITIL Foundation

Other information applicable to the opportunity:

• Contract Position (1 year)
• Location: Cape Town - Onsite 
• Work environment: Working within a team onsite at the client
• Physical Demands: Assist with moving of IT equipment, walking between sites

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.