Integrated Regional Operations Director

SUMMARY:
Integrated Regional Operations Director Western Cape

POSITION INFO:

Integrated Regional Operations Director Western Cape

Purpose of the Job: Seeking a highly skilled and dynamic Operations Director to lead a Cleaning and Security Services division. This critical leadership role will be responsible for overseeing and optimizing the day-to-day operations across multiple sites, ensuring the seamless delivery of high-quality cleaning and security services. The ideal candidate will possess a strong background in operations management within the cleaning and security sectors, with a proven ability to drive operational efficiency, financial performance, and client satisfaction. This role requires an individual with exceptional leadership skills, a strategic mindset, and the ability to manage complex operations while maintaining a client-focused approach.

KEY RESPONSIBILITIES:

OPERATIONAL LEADERSHIP; TEAM MANAGEMENT; CLIENT RELATIONSHIP MANAGEMENT; FINANCIAL MANAGEMENT; COMPLIANCE AND QUALITY ASSURANCE; STRATEGIC PLANNING & BUSINESS DEVELOPMENT; RISK MANAGEMENT; EFFECTIVE USE OF TOOLS;

MINIMUM REQUIREMENTS: Education & Qualifications:

• Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations, Facilities Management, or related field.

• PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industry’s legal and operational requirements

Industry Knowledge: • Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements • In-depth knowledge of regulatory compliance, risk management, and industry best practices Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous.

Experience: • Minimum of 10 years’ experience in an operations management senior role, preferably in the cleaning and security services industry. • Minimum of 3 years’ experience in an operations management role in the cleaning services industry. • Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations. • Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices Financial & Technical Skills: • Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools. Additional Requirements: Valid Driver’s License (Code 08) and a reliable vehicle Skills: • Strong leadership and team management abilities, with a focus on developing high performance teams. • Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management. • Exceptional problem-solving and analytical skills, with the ability to address complex operational challenges.

COMPETENCIES: • Operational Excellence: Ability to drive process improvements, optimize service delivery, and ensure high standards of performance across cleaning and security services. Ability to analyze complex issues, identify solutions, and drive timely corrective actions • Leadership: Proven ability to lead and motivate teams, create a positive work culture, and support professional development. • Financial Acumen: Expertise in financial management, including budgeting, forecasting, and cost control to ensure profitability and operational efficiency. • Client-Focused: A strong commitment to customer satisfaction, with the ability to maintain strong client relationships and exceed their expectations. • Compliance and Safety: Deep understanding of industry standards and regulations, ensuring that all operations are fully compliant with legal and safety requirements. • Strategic Thinking: Ability to implement long-term strategies and contribute to long-term growth, business development, and operational improvement. • Communication & Relationship Building: Clear and effective communication across all levels, including report writing, presentations, and client interactions. • Ethical Standards & Integrity: Strong commitment to maintaining ethical practices and fostering a culture of respect and integrity.