Installation and Support Technician (POS)

SUMMARY:
Our client, an IT company servicing the hospitality industry, is currently looking to hire an Installation and Support Technician (POS) based in East London.

POSITION INFO:
Requirements:

• High School qualification or equivalent; A+ and N+ preferred.
• Previous experience in technical support, installation, or maintenance, preferably within the point -of-sale or retail technology industry.
• Proficiency in troubleshooting hardware and software issues, with a strong understanding of networking principles.
• Flexibility to travel to client sites as needed and work occasional evenings or weekends.

• Conduct on-site installations of point-of-sale systems for clients, ensuring hardware and software are set up accurately and efficiently.
• Provide comprehensive training to clients on the use of our point-of-sale systems, ensuring they are equipped to maximize functionality and efficiency.
• Troubleshoot technical issues remotely or on-site, diagnosing problems and implementing timely solutions to minimize downtime.
• Collaborate closely with cross-functional teams, including sales, installations, setup and customer support, to address client needs and escalate issues as necessary.
• Maintain accurate records of installations, configurations, and support activities, ensuring documentation is up to date and accessible.
• Proactively identify opportunities for process improvements and product enhancements based on client feedback and industry trends.