Insights Analyst

SUMMARY:
Customer Logistics Specialist
Purpose:
You will improve value and service to customers and improve supply chain efficiency using data driven insights and joint business planning.
 
How you will contribute
You will: 

• Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Report on supply chain and growth KPIs such as OTIF, service level, vehicle utilisation, and revenue, and conduct root-cause analysis to drive improvement initiatives
• Use customer data to monitor rate of sale, forecast accuracy, on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision-making internally and with the customer in ways that maximise service levels and sales

• Experience in customer service and logistics, and with customers
• Experience in fast-moving consumer goods
• Strong analytical and problem-solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivity, service and KPIs
• Team player, accountable, proactive thinking, flexibility

POSITION INFO:
Key Responsibilities
In line with the job purpose, key accountabilities will entail the following:


Primary responsibilities:
Maximise customer service:

• Daily review of customer KPI’s ensuring all delivery shortages and failures to distribution centres are investigated and resolved – making recommendations to both the customer and internal teams
• Investigation of all products which are short supplied to stores with corrective actions
• Communicate stock availability to customer as supply risks or opportunities
• Maintain stock levels within agreed tolerances (D.O.H)
• Maintain Customer Master Data

• Together with Demand Planning, to build and support seasonal plans with a focus on maximisation of availability
• Build collaborative plans to service Promotions, NPD, Launches, range changes to achieve in stocks, target as per JBP. Provide updates to the Customer.
• Commercial and operational teams to support maximum availability across customer DCs and stores. Liaison as required with Field Sales teams.
• Support the 30/60/90 process
• Drive CPFR by providing customer insight and influence to deliver improved promotional, forecasting and replenishment accuracy

• Participation in the collaboration meetings with stakeholders, providing information inputs and outputs to ensure the meetings deliver against agreed objectives.
• Represent the face of customer to our internal departments and service providers to facilitate business priority alignment
• Supporting logistical reviews to maximise service & efficiencies - Order frequency, lead-time, vehicle utilisation, delivery times.
• Facilitate end-to-end supply chain reviews to identify potential opportunities for cost savings
• Identify projects that can be used to extract value or optimise efficiencies across supply chain, responsible for the management and delivery of the approved projects – these can range from operational cost savings projects to Customer service change models (MOQ)
• Provide Logistics Organisation with functional continuous improvement support across all routes to market. Focus of activity should be Customer, Service, and cost related
• Share & identify best practice productivity opportunities across the Logistics operations

• Develop an in-depth knowledge and understanding of the customer’s systems, network, key performance areas, and ways of working
• Relationship management across key departments and customer, owning and executing the contact strategy

• Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue. Apply integrity in all aspects of professional conduct

• Customer Focus
• Business Acumen, Interpersonal Savvy
• Organisational Agility
• Problem-Solving
• Perseverance

• Ability to see bigger picture and develop future plan as well as complete daily tasks
• Task orientated with excellent organisation and prioritisation skills
• Project Management
• Medium to advanced Microsoft
• Advanced Customer Relationship Management and stakeholder engagement

• Customers
• Smollan
• Distributors
• 3PL

• Tertiary Qualification
• 3-5 Years experience in a similar role/environment
• Strong Analytical Skills (MS Excel Simulation)
• Strong level of computer competency, i.e. PowerPoint, Word, Excel, SAP Front End, etc
• Strong Project Management Skills
• Good Interpersonal Relationships
• Good Understanding of manufacturer and retail supply chain networks
• Good Presentation Skills
• Must be able to influence people on different levels
• The ability to take people with them
• Strong negotiator
• Cross-functional Supply Chain Experience
• Logistics and Operations Experience
• Planning & Forecasting Experience
• FMCG experience

NB! This job is now closed. You can apply for other jobs by uploading your CV.