Incident and Change Management

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB000615/Tshid

Date posted:

Tuesday, November 5, 2024

Location:

Johannesburg, South Africa

SUMMARY:
Our client in the telecommunications sector is looking for an Incident and Change Management on a contract duration of 6 months.

POSITION INFO:
Educational Background:

Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalent

Technical Skills:

Strong understanding of FinTech/Banking Technology stack and its dependencies
Proficiency in documenting and defining technical dependencies
Experience with Known Error Database (KEDB) management
Familiarity with RCA (Root Cause Analysis) processes and documentation
Proficiency in maintaining Corrective Actions Logs and categorizing corrective actions per vendor and platform
Knowledge of platforms such as MoMoAPP, Azure, EPW shared systems, GSM, SAS, Eva, Optasia, Jumo, network systems
Problem management and Incident and Change Management

Professional Experience:

Minimum of 5 years of experience in problem management and resolution within a FinTech or similar technological environment
Experience working with OPCOs Service Desk and other operational entities
Proven track record of successful management and tracking of corrective actions

Soft Skills:

Excellent analytical and problem-solving skills
Strong attention to detail and organizational skills
Effective communication skills, both written and verbal
Ability to work collaboratively with cross-functional teams

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