Incident Desk Management

SUMMARY:
An Internal Vacancy exists for an Incident Desk Management in the Critical Infrastructure Division based in Centurion
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:

• Ability to reported incidents and escalate to senior investigators.
• Daily, weekly and monthly reporting.
• Client liaison and professional client relationship;
• Ongoing liaison with client and other personal.
• Answer and action all incoming calls;
• Be able to identify Trends/patterns/identify modus operandi
• Data interpretation
• Review and authenticate all incoming incidents, accurately and efficiently requesting any missing information or documentation
• Perform various administrative duties required to support the function
• Confident working on different software platforms
• Adhere to all instructions by Management;
• Must be able to work weekdays, 06h00 – 18h00
• Be prepared to be on standby over weekends
• Sound knowledge of Company’s Disciplinary Procedures;

• PSIRA Certification Grade A;
• Grade 12 or equivalent qualification;
• Sound security knowledge
• Computer Literate (Word, Excel, Outlook)
• SAPS experience will be an advantage
• Knowledge of investigation techniques
• Must have excellent presentation, verbal communication and report writing skills
• Knowledge Criminal Procedures Act
• Desktop investigation
• Analytical
• Criminology
• Adequate knowledge for Compiling reports
• Ability to operate with confidence under pressure and during emergencies;
• Good communication skills in English and one other South African language;