Incident Desk Management

Recruiter:

Bidvest Protea Coin

Job Ref:

JHB000170/Mpho

Date posted:

Wednesday, March 12, 2025

Location:

Centurion, South Africa

SUMMARY:
An Internal Vacancy exists for an Incident Desk Management in the Critical Infrastructure Division based in Centurion

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:

Ability to reported incidents and escalate to senior investigators.
Daily, weekly and monthly reporting.
Client liaison and professional client relationship;
Ongoing liaison with client and other personal.
Answer and action all incoming calls;
Be able to identify Trends/patterns/identify modus operandi
Data interpretation
Review and authenticate all incoming incidents, accurately and efficiently requesting any missing information or documentation
Perform various administrative duties required to support the function
Confident working on different software platforms
Adhere to all instructions by Management;
Must be able to work weekdays, 06h00 – 18h00
Be prepared to be on standby over weekends
Sound knowledge of Company’s Disciplinary Procedures;

Preferred qualifications/attributes/skills:

PSIRA Certification Grade A;
Grade 12 or equivalent qualification;
Sound security knowledge
Computer Literate (Word, Excel, Outlook)
SAPS experience will be an advantage
Knowledge of investigation techniques
Must have excellent presentation, verbal communication and report writing skills
Knowledge Criminal Procedures Act
Desktop investigation
Analytical
Criminology
Adequate knowledge for Compiling reports
Ability to operate with confidence under pressure and during emergencies;
Good communication skills in English and one other South African language;

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