IT Systems Manager

SUMMARY:
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POSITION INFO:

To manage the IT functions on a day-to-day operational basis.

Duties include:

• Leadership & Management
  • Lead and manage the IT department, providing guidance and technical support to team members.
  • Develop and implement IT strategies that align with business goals.
  • Foster a collaborative and innovative team environment.
• CargoWise Support
  • Serve as the primary point of contact for all CargoWise-related issues and enhancements.
  • Manage the implementation, support, and optimization of CargoWise systems.
  • Ensure best practices and compliance with industry standards for CargoWise usage.
• Infrastructure Management
  • Oversee the maintenance and optimization of IT infrastructure, including servers, networks, and security systems
  • Ensure high availability and reliability of IT services and systems.
• Applications Support
  • Manage the application support team, ensuring timely resolution of issues and user support.
  • Put usage controls in place to avoid systems and cost abuse
  • Coordinate with stakeholders to identify and implement application improvements.
• CargoWise Systems Integrations
  • Oversee Integration Projects: Plan and execute system integration projects to ensure seamless interoperability between different software applications, hardware systems, and IT infrastructures.
  • Develop Integration and Test Strategies: Create and implement strategies, architectures, and platforms to facilitate efficient and secure data exchange and workflow across systems.
  • Coordinate with Teams: Work with cross-functional teams, including IT, software development vendor, and business units, to gather integration requirements and translate business needs into technical specifications.
  • Training and Documentation: Facilitate training sessions and create documentation for IT staff and end-users to ensure they understand the integration processes and can troubleshoot common issues.
  • Provide associated documentation, according to internal process
• Report / Budgeting
  • Report Incident and System Information to Senior Management
  • Annual Budgeting for the I.T. Department
  • Monthly Reporting on I.T. Costs as defined by Senior Management
• Strategic Planning
  • Assess current IT systems and infrastructure to identify areas for improvement.
  • Plan and execute IT projects to enhance operational efficiency and effectiveness.
• Compliance & Security
  • Ensure adherence to IT security policies and data protection regulations.
  • Conduct regular audits and risk assessments to safeguard company data

Minimum Requirements:

• Matric Certificate
• Bachelor’s degree in information technology or a related field – imperative
• Certified CargoWise Professional – imperative
• AWS certifications (advantageous).
• Network certifications (advantageous)
• Proven experience of Managing an IT Department
• Experience in IT Infrastructure Planning and Development