SUMMARY:
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POSITION INFO:
Job Purpose
We are seeking a proactive and solution-driven IT Support Technician to provide first-line support for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting and resolving IT-related challenges, maintaining and monitoring computer systems, and liaising with vendors and international IT teams. This role plays a crucial part in ensuring the smooth and efficient operation of IT infrastructure to support business operations.
Key Responsibilities
- Set up and configure new computer equipment and peripherals.
- Manage user accounts across various platforms and load new users onto systems.
- Provide technical assistance and support for Office 365 and other Windows-based applications.
- Diagnose and resolve software and hardware issues.
- Guide colleagues or clients through troubleshooting steps to resolve technical problems.
- Support telephone management, access control, and CCTV management software.
- Ensure timely resolution of service requests on ticketing software within 48 hours.
- Provide technical support to both local and remote users.
- Maintain IT asset records, manage stock of equipment and consumables, and oversee equipment audits.
- Train users on new implementations and provide ongoing support.
- Perform preventive maintenance and participate in IT-related projects as assigned.
- Ensure availability during business hours for emergency technical support.
Key Skills & Competencies
- Strong technical knowledge of hardware and software support.
- Proficiency in Office 365, MS Teams, and Windows-based applications.
- Excellent telephone etiquette and customer service skills.
- Ability to work effectively under pressure with a high degree of accuracy.
- Strong attention to detail and organizational skills.
- Self-motivated, proactive, and capable of working independently.
- Team-oriented with excellent interpersonal and communication skills.
- Deadline-driven and highly flexible to meet business demands.
Experience & Qualifications
- Essential: Matric (Grade 12)
- Desirable: A+ and N+ certifications
- Technical Skills: Experience in hardware and software support
Additional Information
- The role requires availability during the cruise season for technical support.
- Interaction with various departments, including Sales, Marketing, Finance, Human Resources, and Contact Centers.
- Collaboration with external vendors, maintenance contractors, and IT suppliers.
If you are an organized, tech-savvy, and solutions-oriented professional, we encourage you to apply and become part of a dynamic IT team.
Apply now!
