IT Support Specialist (CH1095)

SUMMARY:
-

POSITION INFO:

Our client, leading payment aggregator and provider of secure payment solutions, is looking for an IT Support Specialist to join their growing team. The ideal candidate is a dynamic and proactive individual who takes initiative and takes an analytical approach with problem-solving.

The incumbent will take responsibility for supportive IT functions that impact client relationships directly and need quick turnaround times. TThe responsibilities include resolution of system / technical issues, report generation, and monitoring of transaction irregularities.

Key requirements

• Tertiary IT qualification.
• 3+ Years Experience in an IT support field
• Experience in Financial Services, in particular the payments industry.
• Knowledge of, and a qualification in SQL language code and databases will be advantageous.
• Understanding of the Project Development Lifecycle will be advantageous.

Additional personal traits & requirements:

• Accountability
• Attention to detail
• Pro-active attitude and approach
• Problem solving nature
• Resilience and manage change well
• Team player
• Self-managed and disciplined
• Good interpersonal relationships and a good communicator – verbal and in writing
• Own transport and driver’s license
• Own reliable transport;

Responsibilities include the following:

Issue resolution on behalf of the client’s Networks and Billers:

• To resolve system issues when clients of Billers experience payment difficulties.
• Act as First Level investigator of IT related problems that are reported.
• To articulate issues that need Third Level Support interventions from the IT Development Team of the client.
• To log such system problems on the Jira (activity tracking) Board and to keep the requestor updated of progress of the resolution of issues under investigation.
• To follow-up with Third Level Support until issues are resolved and to close the cases officially with final messages back to the requestor.

Report generation:

• Reconciliations,
• Unsuccessful payments,
• Open and Outstanding transactions and
• Late Reconciled Payments to Retailer networks over weekend and public holidays.
• Monthly Biller Report generation and distribution.

Ad Hoc report generation through own designed and modified SQL scripts:

• There is a continuous need for reports based on data that resides in the company database. Access to this data is available online but in predetermined format. Many users have their own needs and requests which requires specific SQL code to be applied to extract the data from the database in report format. The incumbent must have a workable knowledge of SQL to be able to assist with report extracts.

Monitoring of transaction irregularities in the value chain from Payment Network to Biller:

• Apply critical thinking to identify shortcomings, inefficiencies and risks in the client systems and processes and propose solutions to address the same.
• Work with the team and management to put in place improvements to
• The client’s operations platform.
• Continuously update and manage the risks & issues register.

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

NB! This job is now closed. You can apply for other jobs by uploading your CV.