IT Support Specialist

Recruiter:

RareCruit

Job Ref:

CPT000974/TJP

Date posted:

Tuesday, February 18, 2025

Location:

Capetown, South Africa

Salary:

R20 000

SUMMARY:
A Fintech leader in South Africa is looking for a skilled IT Support Specialist to take charge of their IT functions within their Operations Department.

Stellenbosch | Onsite | Permanent | R20k - R22k CTC pm

POSITION INFO:
Responsibilities:

To resolve system issues when clients of Billers experience payment difficulties
Act as First Level investigator of IT related problems that are reported
To articulate issues that need Third Level Support interventions from the IT Development Team
To log such system problems on the Jira (activity tracking) Board and to keep the requestor updated of progress of the resolution of issues under investigation
To follow-up with Third Level Support until issues are resolved and to close the cases officially with final messages back to the requestor

Report generation:

Reconciliations,
Unsuccessful payments,
Open and Outstanding transactions and
Late Reconciled Payments to Retailer networks over weekend and public holidays
Monthly Biller Report generation and distribution

Ad Hoc Report Generation:

There is a continuous need for reports based on data that resides in the company database. Access to this data is available online but in predetermined format. Many users have their own needs and requests which requires specific SQL code to be applied to extract the data from the database in report format. The incumbent must have a workable knowledge of SQL to be able to assist with report extracts

Monitoring of transaction irregularities in the value chain:

Apply critical thinking to identify shortcomings, inefficiencies and risks in the systems and processes and propose solutions to address the same
Work with the team and management to put in place improvements on an operations platform
Continuously update and manage the risks & issues register

Key requirements:

Tertiary IT qualification
Knowledge of, and a qualification in SQL language code and databases will be advantageous
Experience in an IT support field will be preferred
Experience in Financial Services, in particular the payments industry
Understanding of the Project Development Lifecycle will be advantageous

Personal Traits:

Accountability
Attention to detail
Pro-active attitude and approach
Problem solving nature
Resilience and manage change well
Team player
Self-managed and disciplined
Good interpersonal relationships and a good communicator – verbal and in writing
Own transport and driver’s license

Thank you for applying with RareCruit!

Follow us on social media for the latest jobs, trends and market insight:

Website:
/>
LinkedIn:
/>
Facebook:
/>
Instagram:

If you're not contacted within three working days, please consider your application as unsuccessful.

By submitting your personal data and application you hereby confirm that you have no objection for RareCruit (Pty) Ltd to retain your personal information on our database for future employment opportunities that may arise and, that the information you have provided is true, correct and up to date.
For more information please do not hesitate to contact us.

Similar jobs you might be interested in:

IT Support Specialist
Location: Cape Town
Salary: R20 000
A Fintech leader in South Africa is looking for a skilled it support Specialist to take charge of their it functions within their Operations Department. Stellenbosch | Onsite | Permanent | R20k - R22k CTC pm
4 days ago

IT Support Technician
Location: Montague Gardens
Salary: R30 000.00 Monthly
Job Description:We are seeking an it support Technician to deliver essential day-to-day it support across our nationwide branches. This role is crucial for troubleshooting and resolving hardware and software issues, managing relationships with stakeholders, and ensuring seamless it operations to achieve our business goals.
8 days ago

IT Support Officer
Location: Montague Gardens
Salary:
We are looking for a tech-savvy it support Officer to join our team in Montague Gardens! If you excel in troubleshooting hardware, software, and network issues, apply now!Job Purpose:Provide technical assistance, minimize downtime, and ensure smooth it operations.
9 days ago

IT Support Technician
Location: Cape Town
Salary:
12 days ago

IT Field Engineer/Customer Support Engineer (L2)
Location: Cape Town
Salary: 35 000 Monthly
Role: it Field Engineer/Customer support Engineer (L2)Location: Century City, Cape TownA leading, successful MSP is looking for a L2 it support Engineer to join their dynamic team. This is an exciting opportunity for growth and development.
16 days ago

IT Support Technician (Linux)
Location: Cape Town
Salary: 1000 Annually
We are at the forefront of developing and manufacturing IOT solutions to our clientele. Ranging from integrated Qmatic systems with bespoke hardware designs to plug-and-play easy deployment environmental sensors to keep our clients informed with critical insight to their office, factory or farm environments. The successful candidate will be working with our diverse technologically driven team...
17 days ago

Senior IT Support Technician
Location: Cape Town
Salary: 30 000 Monthly
Role: Snr it Field Engineer/TechnicianLocation: Parow, Cape TownOur client, a successful MSP with 15 years of industry experience, are currently looking for a Snr it Field Engineer/Technician to join their dynamic team. The role involves remote and field support, working with several corporate clients in Cape Town. This is a fabulous opportunity for an it support Engineer who has good it infrastru...
19 days ago

IT Support Technician
Location: Capetown
Salary: R30,000.00 – R35,000.00 per month
it support Technician
29 days ago

IT Support Consultant
Location: Cape Town
Salary:
Our client, based in the Northern Suburbs of Cape Town, is an established and accredited reseller and service center for all major ICT brands and products. They are currently in the market for a mid-level it support consultant to join their team.
11 days ago

Warehouse Supervisor
Location: Cape Town
Salary:
Our client is seeking an experienced Warehouse supervisor to join their company in Epping, Cape Town.
5 days ago