IT Support Engineer - Johannesburg

SUMMARY:
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POSITION INFO:

Our client is seeking a highly motivated and skilled IT Support Engineer to join their team. The ideal candidate will be proficient in Microsoft 365, with a strong understanding of hardware and networking fundamentals, backed by A+ and N+ certifications. The role involves providing end-user support, maintaining IT systems, and troubleshooting a variety of technical issues to ensure seamless operations.

Key Responsibilities:

Technical Support:

• • Provide first and second-line support to users for hardware, software, and network-related issues.
  • Troubleshoot and resolve issues with Microsoft 365 applications, including Teams, SharePoint, Outlook, and OneDrive.
  • Assist in managing device setup, configuration, and maintenance for desktops, laptops, and mobile devices.

System Administration:

1. • Manage user accounts and permissions in Microsoft 365 and Active Directory.
   • Monitor and maintain system performance and network connectivity.
   • Ensure software updates, patches, and antivirus solutions are deployed timely.

Hardware and Networking:

1. • Install, configure, and maintain hardware, including printers, routers, and switches.
   • Perform basic network troubleshooting to resolve connectivity issues.
   • Assist in setting up and maintaining wired and wireless networks.

Documentation and Training:

1. • Maintain accurate records of IT assets, incidents, and resolutions.
   • Create and update user guides or knowledge base articles.
   • Conduct user training sessions for Microsoft 365 tools and IT best practices.

Security and Compliance:

• • Ensure adherence to IT security policies and procedures.
  • Assist with implementing cybersecurity measures and responding to potential threats.

Required Qualifications:

• CompTIA A+ Certification (or equivalent).
• CompTIA Network+ Certification (or equivalent).
• Proven experience with Microsoft 365, including administration and troubleshooting.
• Strong understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Knowledge of Windows operating systems.

Preferred Qualifications:

• Microsoft certifications, such as Microsoft 365 Fundamentals or Associate-level certifications (e.g., Modern Desktop Administrator).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira).
• Familiarity with Azure AD and basic PowerShell scripting.

Skills and Competencies:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• High level of organization and attention to detail.
• Ability to work independently and within a team.