IT Support Engineer

Recruiter:

Stafflink Recruitment Solutions

Job Ref:

STL 2020

Date posted:

Thursday, February 13, 2025

Location:

Johannesburg, South Africa

Salary:

R450K-R550K CTC

SUMMARY:
Germiston

POSITION INFO:

RESPONSIBILITY OF JOB

The incumbent will report directly to the Information Technology Manager. As an IT professional in this role, you will be responsible for ensuring network and server administration, maintenance, and uptime. You will be responsible for the administration of emails and the internal helpdesk application. Your role will also involve business analysis and improvement of processes and procedures within the organization. The candidate should possess customer-facing abilities, excellent written and verbal communication skills, and be capable of articulating technical concepts effectively to both technical and non- technical stakeholders.

MainDuties and Responsibilities

• Support of Operating Systems and Hardware/Software configurations including, but not limited to:

• Windows Workstations

• Windows Servers (On-Prem & VDC)

• Microsoft 365 & Entra AD

• First and second-line support for, but not exclusively:

• User support

• Network & Security – LAN/WAN/Wi-Fi

• Network Printing - Papercut

• Software Applications (Sage Advantage)

• Telephony & Voice over IP

• Server infrastructure management

• Data management – Backup, Archiving & Restore

• IT Asset & Licences management

• Risk Management & compliance

• Drafting and updating of IT documentations and policies

• Understanding of IT budgets and budgetary process

• Supplier & contract management

• Any other ad hoc assignments requested by the Group Information Technology Manager that falls within the skills and responsibilities of the job description.

Knowledge

• Mimecast

• Firewall (Meraki) on SD-WAN

• Microsoft 365

• Veeam Backup

• M365 Security

• Entra AD

• Multifactor Authentication

• ERP application – Sage X3 support

• Adequate IT knowledge which includes an understanding of IT concepts, systems and

functions

• Understanding of VPN (Zero-Trust)

• Understanding network routing and troubleshooting

Technical Competencies

• Advanced Verbal and Writing Skills.

• Good Negotiation skills.

• Planning and Organising Skills.

Behavioural Competencies

• Analytical skills.

• Project management skills.

• Ability to engage with customers and suppliers.

• Ability to establish and maintain strong relationships.

• Attention to detail.

• Focused.

Minimum requirements:

• Diploma/Degree preferably in IT
• NQF Level 5-6
• 4-8 years ’ experience in related field
• Sage X3 or ERP support will be advantageous
• Some travel may be required from time to time.

Minimum 4+ years Infrastructure and server experience required.

NOTE: The above points do not constitute the incumbent’s sole job function; the incumbent should use these points as a guideline. The incumbent’s direct superior can request the

incumbent to complete other tasks that are in line with the Job Specification.

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